RETURN & SHIPPING POLICY

Last Updated: July 28, 2026

1. Shipping
We ship physical hats and fashion accessories globally. After payment confirmation, orders will be processed and dispatched within the handling time stated on the product page. Once shipped, we will send tracking information to your registered email.

Delivery times are estimated and not guaranteed. Delays can be caused by logistics congestion, customs clearance, holidays or force majeure. Import duties, customs taxes and brokerage fees in the destination country are borne by the buyer.

Please ensure your shipping address is complete and accurate. We do not provide free re-delivery if parcels are returned due to wrong address, recipient absence or customs refusal.

2. Return & Refund Eligibility
You may apply for return within 14 calendar days upon receipt of goods.
Items must be unused, unwashed, undamaged, with all original tags and packaging intact. Used, stained, altered or damaged goods caused by customers cannot be returned.

3. Return Procedure
Contact us via service@thegocaps.com to submit a return request. Do not send items back before receiving official return instructions and return address from us.

If the return is caused by our mistake (wrong item, defective goods), we cover return shipping cost. For other voluntary returns, buyers bear return shipping fees. Original shipping cost during checkout is non-refundable.

4. Refund Process
After we receive and inspect returned merchandise, we will process the refund to your original payment channel. Refund arrival time depends on your payment provider’s processing cycle.

5. Exclusions
Clearance items and customized goods are non-refundable and non-exchangeable unless defective upon arrival.